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CONTACT 01692 598691 or 01692 598432 secretary@hicklingbarn.com NR12 0YU

Hickling Barn Trustees

The present team of trustees was selected at the 2021 annual general meeting of the Hickling Playing Field or Recreation Ground Charity. Four of them (Nick Baker,  Claire Madden , Harry Purnell and Maggie Prettyman) were elected at the meeting. Three were nominated by local groups or organisations (Louise Chicken– Football Club,  Gemma Scarborough – Hickling Parish Council, Julie Wones – Hickling School).  The nominated trustee positions for the following remain unfilled: Methodist Chapel, Phoenix Trust, Hickling Snooker Club and St Mary’s Church.

Current Charity Trustees

Nick Baker

Louise Chicken

Claire Madden

Maggie Prettyman

Harry Purnell

Gemma Scarborough

Julie Wones

Complaints Procedure

The trustees of the HPFRGC always endeavour to follow the charity’s objects to ensure the best outcomes for the beneficiaries of the charity - namely the parishioners of, and visitors to, Hickling in North Norfolk.

The trustees are committed to providing services that reflect the needs and diversity of the community the charity serves, and to do so in a way that is open and consultative.

If you have a complaint please tell us about it so that we can consider it, take appropriate action and improve our service.

A complaint is difficult to deal with unless it is reported speedily so we will not normally consider complaints about something that happened more than five working days ago.

First, it is best to talk about your concern to a trustee.  A contact list of trustees is available from our chairman Nick Baker (address below). 

If following the informal route you wish to make a formal complaint you should do so to:

Nick Baker

Chairman HPFRGC

c/o Briarley Lodge

Stubb Road,

Hickling

NR12 0BN

Procedure:

1. All formal complaints will be reported to the trustees at their next meeting

2. The chairman will acknowledge the complaint by letter within five days of that meeting

3. Detail of how the complaint will be investigated and timescales will also be recorded in the letter

4. A response to the complaint will be provided after the next trustee meeting, or within 30 days whichever is the sooner

5. If the complainant remains unhappy with the outcome of their complaint, a suitable independent third party will be appointed by the trustees to review the complaint and its outcome