Complaints Policy

Hickling Playing Field or Recreation Ground Charity

Complaints Policy

The Trustees of the HPFRGC always endeavour to follow the Charity’s objects to ensure the best outcomes for the beneficiaries of the Charity - namely the Parishioners of, and visitors to, Hickling in North Norfolk.

The Trustees are committed to providing services that reflect the needs and diversity of the community it serves and to doing so in a way that is open and consultative.

If you have a complaint, we would like you to tell us about it so that we can consider your concern, take appropriate action and improve our service.

A complaint is difficult to deal with unless it is reported speedily, so we will not normally consider complaints about something that happened more than five working days ago.

First, it is best to talk about your concern to a trustee.  A contact list of Trustees is available from Mr Nick Baker Chairman, telephone 07980 259958. 

If following the informal route and you wish to make a formal complaint, you should do so to:

Mr Nick Baker

Chair, HPFRGC

c/o The Secretary

Briarley Lodge

Stubb Lane,

Hickling

NR12 0BN

Procedure

1.    All formal complaints will be reported to the Trustees at their next meeting.

2.   The Chair will acknowledge the complaint by letter within 5 days of that meeting.

3.    Detail of how the complaint will be investigated and timescales will also be recorded in the letter.

4.    A response to the complaint will be provided after the next trustee meeting or within 30 days, whichever is the sooner.

5. If the complainant remains unhappy with the outcome of their complaint, a suitable independent 3rd party will be appointed by the Trustees to review the complaint and its outcome.

Signed Nick Baker

On behalf of HPFRGC

 Date: 30th September 2026

 Position: Chair

Review date: 30th September 2027

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